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Setting up a simple greeting for a support line
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Topic: Setting up a simple greeting for a support line (Read 1356 times)
JoeMatthews
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Setting up a simple greeting for a support line
«
on:
August 12, 2016, 05:11:25 PM »
Hi,
Whats the best way to go about the following:
1. User dials support line on 6350.
2. Greeting is played and then forwards onto a ring group.
3. If call is not answered its sent to a VM.
Many thanks in advance!
Joe
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johnp
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Re: Setting up a simple greeting for a support line
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Reply #1 on:
August 12, 2016, 05:54:48 PM »
What kind of voicemail?
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ralph
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Re: Setting up a simple greeting for a support line
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Reply #2 on:
August 12, 2016, 07:02:40 PM »
As johnp suggest, it may depend on your VM.
I've done it with embedded VM ports used as RADs and queued the call to an ACD group long enough to play the message and interflow to where you want it.
Ralph
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johnp
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Re: Setting up a simple greeting for a support line
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Reply #3 on:
August 12, 2016, 07:35:48 PM »
My thought was the same as Ralph's as to what I'd do.
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JoeMatthews
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Re: Setting up a simple greeting for a support line
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Reply #4 on:
August 13, 2016, 02:36:46 AM »
Yes sorry it's the embedded voicemail ports!
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VinceWhirlwind
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Re: Setting up a simple greeting for a support line
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Reply #5 on:
August 14, 2016, 10:26:15 PM »
Have you done the NuPoint training course?
From memory, this is very similar to the scenario they get you to do in the course, so you should have a step by step for this in your NuPoint Lab courseguide.
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johnp
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Re: Setting up a simple greeting for a support line
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Reply #6 on:
August 15, 2016, 08:03:37 PM »
If your controller is new, you likely have available ports that can be used for rads without the need for a DSP. The help file sould give all info to make this happen as Ralph described.
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VinceWhirlwind
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Re: Setting up a simple greeting for a support line
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Reply #7 on:
August 16, 2016, 07:58:24 PM »
Oops, I didn't see the bit where you said it was embedded.
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