ok, this is the scenario....
DDI number enters 3300 and uses a speedcall to map to ACD path 1
ACD path 1 immediately plays a RAD advising call will be recorded then interflows after 10 seconds to ACD path 2
ACD path 2 has standard agent group setup and is set to interflow to nupoint after 10 seconds
Call does route to nupoint but if dialling from external number it will ask you for a mailbox number, even though I had set up mailbox matching directory number used by ACD path 2