Two 5330 phone but one of it having issues with DHCP option 125?

[aboyz]

I have two 5330 phone. They are identical. But only one was able to get a DHCP and the other one getting stuck on DHCP. I swapped the cable and I put swapped port. Same thing the one phone is not getting DHCP.

I think I know the issues. One of the phone is using version main: 01.04.02.10 (which grabbed a DHCP). the other one is using version main: 05.02.01.07 ( which is getting stuck at DHCP ). So my question is I think the newer version is not compitable with the SX-200. How do I download the version of the phone? or maybe upgrade to latest version of SX-200 to fix this?

Please advise. if anyone run into this problems before.

Thanks

[acejavelin]

The sets should pull firmware... unless they are 5330e (and 5340e) sets, those will only work with Out of Box firmware, unless you have the latest software in your SX-200.

What version if your SX-200 at? If not at least Release 5.0 UR2 PR2 5.0.2.14 you could have issues with some 53X0e sets.

[aboyz]

The sets should pull firmware... unless they are 5330e (and 5340e) sets, those will only work with Out of Box firmware, unless you have the latest software in your SX-200.

What version if your SX-200 at? If not at least Release 5.0 UR2 PR2 5.0.2.14 you could have issues with some 53X0e sets.

No. both are 5330 set. How do I check what version of software I' running in sx-200? I can't seem to find it. Also where can I download to 5.0 UR2 PR2 5.0.2.14?

[acejavelin]

The sets should pull firmware... unless they are 5330e (and 5340e) sets, those will only work with Out of Box firmware, unless you have the latest software in your SX-200.

What version if your SX-200 at? If not at least Release 5.0 UR2 PR2 5.0.2.14 you could have issues with some 53X0e sets.

No. both are 5330 set. How do I check what version of software I' running in sx-200? I can't seem to find it. Also where can I download to 5.0 UR2 PR2 5.0.2.14?

Maintenance... Top of page.

Only available from Mitel Online.

Sent from my XT1575 using Tapatalk

[aboyz]

The sets should pull firmware... unless they are 5330e (and 5340e) sets, those will only work with Out of Box firmware, unless you have the latest software in your SX-200.

What version if your SX-200 at? If not at least Release 5.0 UR2 PR2 5.0.2.14 you could have issues with some 53X0e sets.

No. both are 5330 set. How do I check what version of software I' running in sx-200? I can't seem to find it. Also where can I download to 5.0 UR2 PR2 5.0.2.14?

Maintenance... Top of page.

Only available from Mitel Online.

Sent from my XT1575 using Tapatalk

I' using SX-200_ICP_5.0.0.18. Is this the version I needed to run my 5330?. How do I upgrade it? or can I downgrade the 5330 phone to a lower version?

Please advise. Thank you for all your help..

[acejavelin]

The sets should pull firmware... unless they are 5330e (and 5340e) sets, those will only work with Out of Box firmware, unless you have the latest software in your SX-200.

What version if your SX-200 at? If not at least Release 5.0 UR2 PR2 5.0.2.14 you could have issues with some 53X0e sets.

No. both are 5330 set. How do I check what version of software I' running in sx-200? I can't seem to find it. Also where can I download to 5.0 UR2 PR2 5.0.2.14?

Maintenance... Top of page.

Only available from Mitel Online.

Sent from my XT1575 using Tapatalk

I' using SX-200_ICP_5.0.0.18. Is this the version I needed to run my 5330?. How do I upgrade it? or can I downgrade the 5330 phone to a lower version?

Please advise. Thank you for all your help..

Any 5.0 version should work fine... The only issue is with e models

Sent from my XT1575 using Tapatalk