First place I would check is the raw capture files.
Under the CCM install directory there will be a DataDirectory with Node Directories in it.
Find the node of your 3300 and look at the S201607xx <-- Date. Do you see your records in there? (S is SMDR data, A is Realtime ACD data)
If they are then the MiCC has captured it but it has not been written to the DB for some reason.
If this is the case you can run a Summarize from the CCC Maintenance section, this will rewrite all the records back into the DB for the chosen period.