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Author Topic: Account Code Groups (YourSite Explorer)  (Read 1243 times)

Offline AdamG

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Account Code Groups (YourSite Explorer)
« on: July 18, 2016, 10:21:49 AM »
Hi guys,

Just looking for some clarification on how to use AC Groups.

what i'm looking for is having a different list of Codes per team in my Contact Centre as opposed to a universal list (as per Make Busy/DND Codes). Is this possible through Account Code Groups?

thanks in advance,
Adam
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Offline sarond

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Re: Account Code Groups (YourSite Explorer)
« Reply #1 on: July 19, 2016, 03:58:18 AM »
Yes account code groups and security roles is what you want to achieve this.
Although there was a bug in 7. something where it didn't seem to apply and all the codes would show.
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Offline AdamG

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Re: Account Code Groups (YourSite Explorer)
« Reply #2 on: July 19, 2016, 05:45:22 AM »
thanks Sarond, greatly appreciated!
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