ALM0030 - Data collection

[HungryHippo]

Hi,

Any idea why im getting this error - Minor   ALM0030 - Data collection   7/15/2016 2:48 AM          Mitel,SMDR timeout     Data collection". I changed the timeout to 15 min and im not getting as much notification as before but there are still 5 or 6 instance through out the night and it only happens after midnight. Our scheduled is set to 24/7 so not sure on this. Thanks in advance!

[lundah]

If MiCC doesn't receive any SMDR data from the PBX within the timeout period, it will throw up that alarm. Either extend your timeout, or adjust your schedule.

[HungryHippo]

I see since there are fewer calls that comes in around that time then there is no data coming in from the pbx and thus the alarm.