Author Topic: Program Call Pickup on Mitel 5000  (Read 5389 times)

Offline gimitel

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Program Call Pickup on Mitel 5000
« on: July 17, 2016, 02:28:41 PM »
Gents,

How can i prgram a call pickupgroup in Mitel 5000 ?
I need to add 7 phones in 1 pickupgroup on a Mitel 5000

Please help.


Thanks in advanced.

Gimitel


Offline dwayneg

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Re: Program Call Pickup on Mitel 5000
« Reply #1 on: July 17, 2016, 04:04:23 PM »
Way easy: build a hunt group including these members (if one doesn't already exist) SYSTEM/DEVICES.../HUNT GROUPS.  Be sure the group has flag GROUP CALL PICKUP turned on.  When a call rings any member just dial 4 (or whatever code is reverse transfer on yours) followed by HG extension.  You could also bury those digits under a single STATION SPEED DIAL key on the phones.

Offline sarond

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Re: Program Call Pickup on Mitel 5000
« Reply #2 on: July 17, 2016, 09:42:05 PM »
and with the latest 6.2 you can program the button as a pickup button instead so you dont need to reverse transfer (dial 4).

Offline jmarcwsp1

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Re: Program Call Pickup on Mitel 5000
« Reply #3 on: July 18, 2016, 09:56:16 AM »
what other features are available with 6.2?

Offline Tech Electronics

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Re: Program Call Pickup on Mitel 5000
« Reply #4 on: July 18, 2016, 10:10:16 AM »
jmarcwsp1,

There are a lot of fixes that come with 6.2, but for a user there isn't much in the way of additional/new features.

***Update***

System Park    System Park is a feature that allows calls to be parked by a phone, then either retrieved again by that phone, or retrieved by another phone
•   A new Park/Pickup key can be configured by the Admin or the User (in User Web Portal).
•   The Park/Pickup key must be assigned to a Phantom destination or a Hunt Group destination.
•   The Park/Pickup key with the same destination may be configured on several phones.
•   Multiple calls may be parked on the same destination.
•   Parked calls will recall the person who parked the call after a timeout
•   If a call is parked on a Park/Pickup key, the key will flash

Group Pickup Enhancement   Assigning a Park/Pickup key to a Hunt Group destination is an enhancement to the existing Group Pick-up feature, allowing Group Pick-up using a single key press, whilst also allowing for a visual indication

MOH (Music on Hold)
for parked destinations   To change from Ringback to MOH for Parked Calls, two configurations are needed:
1.Change the ‘Audio for Calls Ringing at this Device’, from Ringback to Music, at the Park Phantom(s)
2. Change the ‘Audio for Transfer to Ring’ from ‘Ringback’, to ‘Use Next Device’s Audio Source’, at the Trunk Group.”

Import Audio Files for Audiotex Recording Enhancement   You can now import audio files and use them for Audiotex applications, including Auto Attendant (AA) and Call Routing Announcement (CRA) features. This will improve the quality and fidelity of the recordings and allow pre-recorded, professional recordings for auto attendant greetings and announcements.
Recording requirements are as follows:
•   At this time, only WAV files are supported.
•   Recordings must be less than 5 minutes in length

Security improvements for SSL connections (Webserver, SSH) used on the system   Supported protocols include
•   OpenSSH 7.1
•   OpenSSL 1.0.2a
•   Web services are only accessible via TLS 1.2 encryption

Microsoft Exchange 2016    With Release 6.2 you can integrate your systems Unified Messaging with MS Exchange 2016

MiVoice 5624 Wireless Phone Support   The MiVoice 5624 Wireless Phone is Mitel’s first VoWiFi (Voice over Wi-Fi) handset operating on 802.11n network.
MiVoice 5624 Wireless Phone is already available outside North America.
Notes;
•   In North America the regulatory approval and introduction is in progress with MiVoice Business and will then also be available for MiVoice Office 250
•   MiVoice 5624 Wireless Phone is Mitel’s rebranding of the earlier certified Ascom i62 and is technically the same. (Mitel SIP Center of Excellence specifications, 14-4940-00310)

Other    In SysAdmin
•   System connection names no longer support special characters and will be removed.  The Manage System Connections window may  then be presented indicating a change is required
In SysAdming & Diagnostics:
•   The size of voice data backup file will now be displayed in a message box, before the download is started

Discontinuation of support for CS platform   With Release 6.2 there is no more support for CS platform


Thanks,

TE
« Last Edit: July 18, 2016, 10:25:15 AM by Tech Electronics »

Offline jmarcwsp1

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Re: Program Call Pickup on Mitel 5000
« Reply #5 on: July 18, 2016, 06:44:36 PM »
Thanks TE- Is there also a 4 GB flash drive?

Offline Tech Electronics

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Re: Program Call Pickup on Mitel 5000
« Reply #6 on: July 19, 2016, 09:48:18 AM »
jmarcwsp1,

No, but there is currently no need for one either so I doubt you will see one anytime soon.

Thanks,

TE


 

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