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Author Topic: Call Accounting Software to work with Mitel 3300  (Read 4331 times)

Offline Saltrock23

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Call Accounting Software to work with Mitel 3300
« on: July 01, 2016, 07:00:11 AM »
Hi

I have a fully patched Mitel 3300 and need some sort of call accounting software the client doesn't want to spend the earth and free would be brilliant it doesn't need anything flashy its just 40 rooms and they need to know if calls are being made.
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Offline ralph

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Re: Call Accounting Software to work with Mitel 3300
« Reply #1 on: July 01, 2016, 07:53:31 AM »
Take a look at SIMPLE SMDR written by one of our own members johnp.

http://mitelforums.com/software/

Ralph
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Offline sarond

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Re: Call Accounting Software to work with Mitel 3300
« Reply #2 on: July 02, 2016, 08:15:21 AM »
Don't want to take away any credit from JohnP as he has done a great job but the original author is Gerry Armstrong and I believe he deserves credit.
http://simplesmdr.sourceforge.net/

John has expanded and customised the app a bit more and adapted to the MiVO 250 as well.
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Offline ralph

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Re: Call Accounting Software to work with Mitel 3300
« Reply #3 on: July 02, 2016, 08:49:00 AM »
Thanks for the update.
I found his Alarm Monitoring package for Mitel also.
http://simplealarm.strongware.ky/index.html

Ralph
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Offline bajangerry

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Re: Call Accounting Software to work with Mitel 3300
« Reply #4 on: July 02, 2016, 09:01:45 AM »
Yes created the SimpleSMDR app many moons ago and John has done some further development of it to improve the call recording. I don't do much with it anymore but still get the occasional email for help.
SimoleAlarm is a good way to keep track of alarm states for multiple PBXes. I tried to do this as a hosted free service but got so much stress from people apparently trying to hack the host that I gave up on it. The scripts are available for anyone who wants to host it themselves locally though.
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Offline johnp

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Re: Call Accounting Software to work with Mitel 3300
« Reply #5 on: July 02, 2016, 09:19:04 AM »
Thought I'd mention Kevin English and Matt Darnell who worked on the OpenSMDR project. Gerry took it to a new level :-)  Most of what I did was to add the 5000 and allow an increased search for location by adding info from a commercial program that allowed trial testing.
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Offline iboyd

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Re: Call Accounting Software to work with Mitel 3300
« Reply #6 on: July 06, 2016, 10:36:39 AM »
What does the SMDR records provide me? 
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Offline ralph

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Re: Call Accounting Software to work with Mitel 3300
« Reply #7 on: July 06, 2016, 11:49:29 AM »
Quote from: iboyd on July 06, 2016, 10:36:39 AM
What does the SMDR records provide me?

It provides details of a call.  Who called, where they called, how long they were on a call, what type of pizza they ate, etc

Ralph
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Offline iboyd

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Re: Call Accounting Software to work with Mitel 3300
« Reply #8 on: July 06, 2016, 12:03:32 PM »
so partner that with traffic options reporting to an FTP server would provide a free solution instead of paying for Mitel Performance Analytic Service.
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Offline ralph

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Re: Call Accounting Software to work with Mitel 3300
« Reply #9 on: July 06, 2016, 01:00:35 PM »
Unfortunately the Traffic Reports don't show SIP trunks.

Ralph
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Offline iboyd

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Re: Call Accounting Software to work with Mitel 3300
« Reply #10 on: July 06, 2016, 01:09:00 PM »
Quote from: ralph on July 06, 2016, 01:00:35 PM
Unfortunately the Traffic Reports don't show SIP trunks.

Ralph

My boss is vehemently opposed to SIP until he can get "Joe the Phone Tech from Podunk Idaho to explain SIP like he can with a PRI"  So all of our Mitel installs are being fed by PRI's.
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Offline ralph

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Re: Call Accounting Software to work with Mitel 3300
« Reply #11 on: July 06, 2016, 04:35:50 PM »
Quote from: iboyd on July 06, 2016, 01:09:00 PM
Quote from: ralph on July 06, 2016, 01:00:35 PM
Unfortunately the Traffic Reports don't show SIP trunks.

Ralph

My boss is vehemently opposed to SIP until he can get "Joe the Phone Tech from Podunk Idaho to explain SIP like he can with a PRI"  So all of our Mitel installs are being fed by PRI's.

That's limiting.  You can do some pretty cool things with SIP.

Ralph
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