Hi,
I am not sure if this question is for MCD group or NuPoint group, but the scenario is like this, we have a call director/call flow from NuPoint and set on day mode to transfer to MiVB console. The customer recorded a Beeping Tone as the MOH instead of a music, so during transfer, a caller hears a Beep tone instead of music.
The customer does not want to hear the Beep, when the call is being transferred from NuPoint, they wanted to hear a ringback tone instead, but internally, ip to ip calls, they want to hear the Beep tone. Only when transferred from Nupoint, that they don't want to hear the Beep.
I already disabled the "Music oh Hold on Transfer" on the COS for the NuPoint voicemail ports and PRI. But the tone is still playing whenever a call is transferred from NuPoint.
Is there any other place on the system that I need to disable?
Is any trace that i can look into it?
Please suggest on it