It seems that the iButton is bad from what I'm gathering. The Hardware Identifier is missing from Licensing Options as well. Do you all know the correct procedure for fixing an iButton issue? Can I just purchase a new iButton and install? The part number is 50004920, but I'm not sure if Mitel will need to change anything on their end or if I can just pop in the new iButton and our normal app record id will sync up.
I've done the DB restore, with both the current DB as well as one from a couple of weeks ago to no avail.