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Author Topic: 3300 emem issue  (Read 2199 times)

Offline hebeme

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3300 emem issue
« on: May 18, 2016, 10:01:46 PM »
anyone have this issue? I can leave messages but the user can not retrieve messages. It just says "please dial the extention to leave a message"  sometimes It will even say "this is your wake-up call"

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« Last Edit: May 18, 2016, 10:29:05 PM by hebeme »
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Offline VinceWhirlwind

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Re: 3300 emem issue
« Reply #1 on: May 18, 2016, 10:15:13 PM »
What happens if the user presses "*" when the "Leave a message" message starts?
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Offline hebeme

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Re: 3300 emem issue
« Reply #2 on: May 18, 2016, 10:17:34 PM »
Sometimes it will ask them to enter a mailbox then they can check their messages.

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Offline hebeme

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Re: 3300 emem issue
« Reply #3 on: May 18, 2016, 10:31:19 PM »
Can leave messages all day it's strange.  It's like when I dial the hunt group it's not getting the extention number.   Integration is messed up.  Anyway to force it like ONS integration *3 *6?

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Offline acejavelin

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Re: 3300 emem issue
« Reply #4 on: May 19, 2016, 11:32:59 AM »
Is this extension part of a MDUG? That can cause issues...

I would do a ccs trace and see what is being presented to the voicemail port, there really isn't a way to break or change the integration with the emem.
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Offline ralph

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Re: 3300 emem issue
« Reply #5 on: May 20, 2016, 12:05:58 PM »
This could happen if the COS of the extensions are not marked for voice mail.   Usually it won't let you assign non-VM ports to a VM hunt group.

It could also happen if you don't have the hunt group set to "Voice Mail".

It could also happen if you're in a cluster and the VM is in a different system than the phone and the "Shared System Options" are not set correctly.


Ralph


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Offline hebeme

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Re: 3300 emem issue
« Reply #6 on: May 20, 2016, 01:28:34 PM »
Ralph -  "COS of the extensions not marked for voice mail"  What do you mean by this?  User Extention COS should have "yes" instead of "no" for  option COV/ONS/E&M Voice Mail?

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« Last Edit: May 20, 2016, 01:35:07 PM by hebeme »
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Offline ralph

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Re: 3300 emem issue
« Reply #7 on: May 20, 2016, 05:34:50 PM »
Quote
User Extention COS should have "yes" instead of "no" for  option COV/ONS/E&M Voice Mail?

Not the users but the vm ports.

Ralph
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Offline hebeme

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Re: 3300 emem issue
« Reply #8 on: May 20, 2016, 05:43:50 PM »
Verified both of those are setup correctly and this isn't a cluster just an AX controller with 3300 software on it.

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Offline hebeme

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Re: 3300 emem issue
« Reply #9 on: June 04, 2016, 10:10:28 AM »
Checked the programming on my other systems and its the same programming on all them.  This is the only one out of 25.  It's odd.

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