Dropped Call

[Hershel]

Just had a client that experienced the following

On an external call - "they were both on speaker phone and there was some clicking on the line, then it beeped a couple of time (like a busy signal) and then the call was cut off adn they had to phone each other back."

5000, 6.1 with SIP trunks
SIP carrier traced the call and they show the 5000 sent a BYE message which ended the call. 

Does anyone have an idea what the clicking and beeping might have been?  Could this have been low bandwidth or some other notice?

[Tech Electronics]

Hershel,

Did they get a Low Bandwidth error on their phone when they got the *beep beep* noise?

It sounds as though they had a problem with the connection and the system gave up on the call. You can look in the SIP logs and see if you can find anything.

Thanks,

TE

[Hershel]

Hershel,

Did they get a Low Bandwidth error on their phone when they got the *beep beep* noise?

It sounds as though they had a problem with the connection and the system gave up on the call. You can look in the SIP logs and see if you can find anything.

Thanks,

TE

Any assistance on where and what I am looking for in the SIP logs?

[Tech Electronics]

Hershel,

Connect to the system using the System Administration & Diagnostics application, click on the > start monitor button and then use the down arrow to open the System Monitoring Area.

After that go to either Favorites or System Information and look for the System Information box. The System Information Box will have a View System Logs button. Clicking on that button will open up the Logs application and then just scroll down until you see the header for SIP and then open or download any logs you find up there. They usually follow this format: CP_SIP_LOG_{date}.txt

Thanks,

TE