Author Topic: Issue with transfering to ACD Hunt Group  (Read 1055 times)

Offline berkley

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Issue with transfering to ACD Hunt Group
« on: May 10, 2016, 07:11:03 AM »
When one of the members of the call center transfers a call to the ACD hunt group, if all operators are on a call the call returns to the transfering extension instead of the mailbox.
They are using Agent ID's. System is 6.0

Thanks!!


Offline Tech Electronics

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Re: Issue with transfering to ACD Hunt Group
« Reply #1 on: May 10, 2016, 07:41:00 AM »
Berkley,

You may want to verify that Camp-Ons are allowed on the Hunt Group in question.

System > Devices and Feature Codes > Hunt Groups > {ACD Hunt Group} > Camp-Ons Allowed: Yes

Thanks,

TE

Offline dwayneg

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Re: Issue with transfering to ACD Hunt Group
« Reply #2 on: May 10, 2016, 10:55:25 AM »
And make sure HG has a mailbox with same extension, and that VM pilot number is the RECALL destination within the HG, also RECALL TIMER appropriate to expectations.


 

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