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MiVoice Office 250/Mitel 5000
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Issue with transfering to ACD Hunt Group
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Topic: Issue with transfering to ACD Hunt Group (Read 1067 times)
berkley
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Posts: 60
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Issue with transfering to ACD Hunt Group
«
on:
May 10, 2016, 07:11:03 AM »
When one of the members of the call center transfers a call to the ACD hunt group, if all operators are on a call the call returns to the transfering extension instead of the mailbox.
They are using Agent ID's. System is 6.0
Thanks!!
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Tech Electronics
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Re: Issue with transfering to ACD Hunt Group
«
Reply #1 on:
May 10, 2016, 07:41:00 AM »
Berkley,
You may want to verify that Camp-Ons are allowed on the Hunt Group in question.
System > Devices and Feature Codes > Hunt Groups > {ACD Hunt Group} > Camp-Ons Allowed: Yes
Thanks,
TE
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dwayneg
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Re: Issue with transfering to ACD Hunt Group
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Reply #2 on:
May 10, 2016, 10:55:25 AM »
And make sure HG has a mailbox with same extension, and that VM pilot number is the RECALL destination within the HG, also RECALL TIMER appropriate to expectations.
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Issue with transfering to ACD Hunt Group
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