MiCollab Client & 5000 integration

[IPInstaller]

Hi everyone.

We have a standalone MiCollab Client server connected to our Mitel 5000, via a CT Gateway and this works fine. The problem is that when a User is added, with the required deskphone and softphones configured in their DEE destinations etc, MiCollab will not pick this up so the Mobile Softphone cannot be deployed as it does not exist in MiCollab.

Does anyone know how to force the 5000 and MiCollab to synch? Forcing PBX Node Synchronisation does not do it.

Any ideas welcome.

Many thanks.
IPI.

[akuhn]

I usually just hit the "Sync Now " button on the MiCollab Client Service Configuration area of the server with PBX Node Synchronize selected.  We don't use the softphone feature, so I'm not sure if I'm missing something in the question.

[IPInstaller]

Hi akuhn.
Yes, I am using the Synch Now but MiCollab is not importing the Softphone number associated with the User in the 5000.
It has bought over the main associated extension but just seems to ignore the softphone.
Many thanks.
IPI.