Author Topic: Ignite Email Requeue Timer  (Read 906 times)

Offline benheslop

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Ignite Email Requeue Timer
« on: April 29, 2016, 07:33:25 AM »
Hi

In Ignite I have requeue timer set to 7 days and ring timer set to the same. However if an advisor picks an emails and does not click accept it sits in their inbox in a ringing state. This will then only stay there for 15 mins before requeueing.

How can I get around this?

Regards

Ben


 

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