5340 Exception Errors

[hsearson]

Running serveral 5340's on MCD 4.1 CXI.... several of the phones are rebooting following these two exception errors.


1.


Unhandle Exception LLB exception
(Load or Instruction Fetch) @ 9407875c
Task: Browser Manager
Task ID: 0x10030
Stack Usage: 28%
Cause: 0x10008008
SR: 0x00000400
SP: 0x94a887f8
bad: 0x00000000
SW Ver:  01.06.01.02

and

2.

Assert @ 1346 #2 and #4
Hal_Enet_Eswitch_Sup
Port.cpp
Sw Ver: 01.04.00.14

I'm on hold with Mitel support at the moment.

[ralph]

when does the phone do that?  After a xfer to it?

Ralph

[hsearson]

The customer didn't really say while I was there. The comments they did say was that while working at their computer (which is connected to the phones.) it popped up that error and reset itself.  The errors I got from the phones were from the diag menu/ insert options.

[ralph]

I've seen this happen when a call is transferred to the phone.  The phone reboots when the user answers.
Turns out this is a network problem.   Turn off ICMP redirects on your network and if that's the problem it will go away.
Note: do this even if the phones are on the same vlan as the controller and not being routed to any other network.

Ralph