Author Topic: Odd problem with external phone  (Read 974 times)

Offline cholzhauer

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Odd problem with external phone
« on: March 31, 2016, 03:56:16 PM »
I have a sales guy who works from home.  Ever since the upgrade to the latest version of 6.1 on Tuesday, when someone calls him, he's unable to hear you, but you can hear him.  If you call back, everything works fine.  This happens on both external and internal calls.  I've toggled the NAT setting on the phone system, but haven't tested to see if it helped. 

We are not using MGB

Anyone have any suggestions?


Offline Tech Electronics

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Re: Odd problem with external phone
« Reply #1 on: April 01, 2016, 08:13:55 AM »
Cholzhauer,

Make sure their phone has been properly flashed.

Thanks,

TE

Offline cholzhauer

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Re: Odd problem with external phone
« Reply #2 on: April 01, 2016, 08:37:04 AM »
How would I force that to happen?


 

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