Hi Everyone
I'm learning the CCM so can't get my head round this problem and hoping some one can shed some light on this issue.
We have a call centre user whom is logged in and occasionally transfers a call to a specific number. However this number is not showing up on the lifecycle report, it merely shows a trunk number. Can anyone explain why this is? The issue is at 7:40pm and should show an 08000 number.
Are they being logged out automatically??
Thanks
Simon