Caller ID Name not showing what is in Speed Dial list

[PhonetechScott]

We recently changed from PRI trunks to SIP trunks. After we did this the Caller ID Name does not show what is in the speed dial list. Now i will only show the name provided by the carrier.

This always worked before. Now it seems like the carrier Caller ID name is overriding the Local name. Before it was the other way around.

It looks like caller ID is coming through correctly as we get the correct number and name provided by the carrier.

[rotary dial tommy]

Your SIP carrier is only concerned about BTN  so they ignore the name that is sent . You will have to contact your SIP  provider to see if they will send both , good luck !

[PhonetechScott]

They are sending a generic name to us. Such as Cell Phone FL.
Our issue is that in the past the Caller ID name info the carrier sent would be overwritten by the information in the Speed dial list.

For example by number has "Cell Phone FL" as the information but my cell number is listed in Speed dial as "Scotts Cell".
Before our change from PRI to SIP the display on the phone would have shown "Scott Cell".

[rotary dial tommy]

Call your SIP provider and relate your problem to them .

[acejavelin]

Wait, are you saying when a call comes IN to the system from a number that matches the System Speed Dial directory, that the name isn't substituting properly in the display of the phones?

Verify the number is the exact same... if your carrier is sending +12345678910 and your entry is 2345678910, it doesn't match.

Also, I think we had a thread about this a few weeks ago, seems to me it was decided this is just a SIP Trunking issue but I can't find the post.

[magnus]

Take a look at the system output while you make a call from your cell to verify the number being received.

Confirm that the FULL Sip headers are set to FULL under configuration.
Also confirm that the message print information is setup so you can see the calls.
I have attached the screen snips of those areas.