thats right by example I try to install a demo 3300 for a client but this was loaded with a third vendor, well I try to contact him y email an d phone but He was'nt aviable, so I try to guet a default password and user but the third vendor change it, well I get in into thye MOL, to try to reset it, but exist anothe default user and password you have to log in into Mitel on line page with your user, and get it into disscusion forum where is the answer for this question.
wy we do it and no reply it by this forum, I think that its a protecction for the Mitel products certified peopple, or I dont know if this is the right way.