Call forwarding Issue

[Helios]

Hey guys

As you can see I'm new here, I recently inherited temporarily the administration of Mitel 3300 ICP and MCD systems - with no real PBX admin knowledge as my background is more on sysadmin/storage side - as the previous guy left without proper handover and though I managed somehow to deal with the daily requests/tasks I'm now struggling with the following issue:

I have on MCD v 4.0 SP4/10.0.4.14 an extension that is forwarding calls to a Hunt Group, I'm trying to figure out where the call forwarding is enabled but no way
The extension is not assigned to any IP phone set (No mac address defined on user configuration), it doesn't have any feature enabled on it, checked call rerouting assignment and everything is set to 1
Any idea where I can find out how to disable the call forwarding on this extension ?

Thanks

[JasonTL]

Forms to check
1) Call Rerouting
2) System Speed Calls
3) Key on that specific extension. (Use maint. cmd "locate feature extension xxx" where xxx = extension number) This should say in the active feature section if it has call fwd active.
4) You said this was not an active extension, could it be a ring/call/hunt group number?

[Helios]

Hi JasonTL and thanks for the reply

Points 1, 2 and 3 were already checked and nothing was found that would have suggested a call forwarding/speed call was enabled/assigned.
Just checked if it was a ring or hunt group and it is not

Thanks

[JasonTL]

If you have SMDR enabled, you can view the call logging in real time.

Telnet into the ip address of the controller using port 1752.

Hit enter a few times and make some test calls. You should be able to see what groups the call is hitting.

I am attaching a screen shot of my output. You can see the incoming call hot ACD group 572, then hunt group 590, and was answered by ACD agent 5210.

Maybe this will help narrow it down

[Helios]

Thansk Jason for your suggestions, much appreciated.
I just did that and called the extension from my desk phone and here is the output

 12/23 15:16:50  0000:00:18 7079    **** 8600                      I 8600                                  002
 12/23 15:17:06  0000:00:05 7079    **** P757 759                  I P757                                  002

Note that my extension is 7079, the extension I dialed is 7164 and 8600 is the hunt group number
You can see the extension I dialed doesn't even show on the log

[JasonTL]

from the maint. cmds (locate number xxxx) where xxxx is the initial number called. whats the ouput?

ACD Group = The number refers to an ACDII Path
Hunt Group = The number refers to a Hunt Group
Speed Call = This number refers to a System Speedcall
Ring Group = This number refers to a Ring Group

[Helios]

It says : The number refers to a 5330 IP.

I'm attaching the user configuration form for this extension

[JasonTL]

Can you just delete the user? Then you can rebuild if necessary. That would break the forwarding.

[Helios]

I guess I can do that as a last resort action, do you reckon there's a glitch somewhere causing the call forwarding to be active and not showing up ?

[JasonTL]

Most likely it is associated with a group or path at sometime, I am just not sure how to narrow it down better. Possibly someone else on here can.

[Helios]

Thanks again Jason

[x-man]

well the config would appear to show that its a phantom extension. Go and see what keys it has programmed or whether there is a forward programmed on it....

[Helios]

Finally managed to fix, I associated a phone set with this extension, booted the phone up, entered the feature code to cancel all forwardings and now it is not forwarding anymore.

Thanks everyone for your help

[JasonTL]

Glad you got it fixed. Surprised it didn't show up in the active feature command then?