Mitel Forums - The Unofficial Source
Welcome,
Guest
. Please
login
or
register
.
Did you miss your
activation email
?
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Home
Help
Search
Calendar
Login
Register
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel Software Applications
»
Determine if agent absent or present
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Determine if agent absent or present (Read 1442 times)
ctk2003
Contributer
Posts: 19
Country:
Karma: +0/-0
Determine if agent absent or present
«
on:
December 22, 2015, 12:00:54 PM »
Is there a report or a log file that shows, when an agent logs in, the hunt groups they are absent or present in?
I have a report that shows the login time, but can't find the absent/present information.
Thanks
Logged
sarond
Global Moderator
Hero Member
Posts: 1404
Country:
Karma: +73/-0
Re: Determine if agent absent or present
«
Reply #1 on:
December 22, 2015, 10:18:57 PM »
Do you have Mitel Contact Centre? If so what licensing level.
Logged
ctk2003
Contributer
Posts: 19
Country:
Karma: +0/-0
Re: Determine if agent absent or present
«
Reply #2 on:
December 23, 2015, 08:54:12 AM »
We have Mitel Contact Center. Version 7.1.2.1
Just to clarify, I'm interested in the operator's status when they logged in at 3:30 on October 17, 2015, not currently.
Logged
ctk2003
Contributer
Posts: 19
Country:
Karma: +0/-0
Re: Determine if agent absent or present
«
Reply #3 on:
December 23, 2015, 08:57:21 AM »
Our employee licenses are premium.
Logged
sarond
Global Moderator
Hero Member
Posts: 1404
Country:
Karma: +73/-0
Re: Determine if agent absent or present
«
Reply #4 on:
December 23, 2015, 09:33:22 AM »
I don't think there is a report but since you know the time and date you can run the CCC in Auditor mode and it can show you some real time stats at that time.
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel Software Applications
»
Determine if agent absent or present
Sitemap
1
2
3
4
5
6
7
8
9
10