« previous next »
Pages: [1]   Go Down

Author Topic: Determine if agent absent or present  (Read 1463 times)

Offline ctk2003

  • Contributer
  • *
  • Posts: 19
  • Country: us
  • Karma: +0/-0
    • View Profile
Determine if agent absent or present
« on: December 22, 2015, 12:00:54 PM »
Is there a report or a log file that shows, when an agent logs in, the hunt groups they are absent or present in?

I have a report that shows the login time, but can't find the absent/present information.

Thanks
Logged

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: Determine if agent absent or present
« Reply #1 on: December 22, 2015, 10:18:57 PM »
Do you have Mitel Contact Centre? If so what licensing level.
Logged

Offline ctk2003

  • Contributer
  • *
  • Posts: 19
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Determine if agent absent or present
« Reply #2 on: December 23, 2015, 08:54:12 AM »
We have Mitel Contact Center.  Version 7.1.2.1

Just to clarify, I'm interested in the operator's status when they logged in at 3:30 on October 17, 2015, not currently.
Logged

Offline ctk2003

  • Contributer
  • *
  • Posts: 19
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Determine if agent absent or present
« Reply #3 on: December 23, 2015, 08:57:21 AM »
Our employee licenses are premium.
Logged

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: Determine if agent absent or present
« Reply #4 on: December 23, 2015, 09:33:22 AM »
I don't think there is a report but since you know the time and date you can run the CCC in Auditor mode and it can show you some real time stats at that time.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10