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Author Topic: Determine if agent absent or present  (Read 1447 times)

Offline ctk2003

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Determine if agent absent or present
« on: December 22, 2015, 12:00:54 PM »
Is there a report or a log file that shows, when an agent logs in, the hunt groups they are absent or present in?

I have a report that shows the login time, but can't find the absent/present information.

Thanks
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Offline sarond

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Re: Determine if agent absent or present
« Reply #1 on: December 22, 2015, 10:18:57 PM »
Do you have Mitel Contact Centre? If so what licensing level.
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Offline ctk2003

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Re: Determine if agent absent or present
« Reply #2 on: December 23, 2015, 08:54:12 AM »
We have Mitel Contact Center.  Version 7.1.2.1

Just to clarify, I'm interested in the operator's status when they logged in at 3:30 on October 17, 2015, not currently.
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Offline ctk2003

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Re: Determine if agent absent or present
« Reply #3 on: December 23, 2015, 08:57:21 AM »
Our employee licenses are premium.
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Offline sarond

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Re: Determine if agent absent or present
« Reply #4 on: December 23, 2015, 09:33:22 AM »
I don't think there is a report but since you know the time and date you can run the CCC in Auditor mode and it can show you some real time stats at that time.
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