Incoming calls getting lost (network or voice mail?).

[bobr1]

We have a 3 node system with a CS5200 running 3.2 on Node 1, a CS5200 running 2.4 on Node 2, and an HX running 6.0 on Node 3. There is a PRI on all 3 nodes with a main published number at each location. All incomming calls ring to a STAR and are directed to a CRA on Node 3. From there the callers can make a choice to go to multiple hunt groups with the "Call Center" hunt group being the main choice as well as "Dial 0" and "Time out". The complaint we are getting is that some callers ar not hearing the Auto Attendant. When they call they are just getting "Ring no Answer". We have not been able to duplicate the problem ourselves. We have a Main Number at each location, but have been unable to determine which particular number (if any) the callers that are having problems are dialing.

We have upgraded the Voice mail at node 3 to 24 ports and have verified that all ports are being used in the time slots. We have also checked and we are licensed for unlimited IP networking at all nodes. The customer does not have Customer Service Manager, so I can not use this to trace (or even verify) when and where the calls are getting lost.

Anyone have any ideas?


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[Tech Electronics]

Bobr,

How do they know that people are getting RNA on some calls? They need to question the person who says that so you can trace it via SMDR if you don't have OAI to work with.

If you are able to call all of the numbers at each site then you may be looking at the caller dialing a wrong number that is not routed properly.

Basically you need more information to work with in order to solve the issue.

Thanks,

TE