Play Recorded MP3

[viperdude]

I am fairly new to Mitel

I am trying to find a way to answer an inbound call, play an MP3 to the caller and then transfer to a huntgroup.

We have NuPoint if that is helpful

I can't find any tutorials on how to do this.

Can anyone point me in the right direction?

[sarond]

You won't be able to play an mp3, you will have to convert it to a wav for NuPoint to be able to import it.

First thing I would check is to see if you have Call Director enabled/licensed. This will allow you to create a call flow to play a message and then transfer.

Even though you have NuPoint do you also have embedded VM? This will allow for other options.

[viperdude]

I can convert it to WAV no problem

We have Call Director but I don't know how to configure it.

[johnp]

Callo director is fairly easy. In your case, you would route the given number to a trusted extension that was always rereouted to vm. It would then end up in the mailbox of the trusted extension.

Created this mailbox and allow call director. Go to call director and choose call flow for this mailbox.

I might put caller-id filter first, on match hang up else menu that doesn't repeat and times out to blind transfer to desired destination.

[august]

Why not do it with an ACD Path and interflow to the hunt group after the MP3 a played.

[viperdude]

Callo director is fairly easy. In your case, you would route the given number to a trusted extension that was always rereouted to vm. It would then end up in the mailbox of the trusted extension.

Created this mailbox and allow call director. Go to call director and choose call flow for this mailbox.

I might put caller-id filter first, on match hang up else menu that doesn't repeat and times out to blind transfer to desired destination.

I have setup the extension which when you call it goes straight to voicemail. I have allowed 292 Call Director in the FCOS. I have setup the call flow to just blind transfer the call. However whenever you call it still goes to "please leave a message".

Anyone know what I am doing wrong?

[sarond]

Are your line groups setup as 'Call Director'

[viperdude]

Are your line groups setup as 'Call Director'

I have setup a Line Group which has a User Interface of Call Director and Application of NuPoint Voice.

Is this what you are referring to?

[sarond]

Yep that's what I'm referring to.

Which FCOS did you change? If it's on MAS/MiCollab try enabling 292 - Call Director in the MAS FCOS.

[viperdude]

Yep that's what I'm referring to.

Which FCOS did you change? If it's on MAS/MiCollab try enabling 292 - Call Director in the MAS FCOS.

The MAS FCOS already had 292 enabled.

Still when I go to the mailbox it just asks to leave a message and doesn't follow the Call Director.

[august]

You may need to connect with putty on the console to update de call director.

[johnp]

I would think in the web under call director/call flow entering either the line group or mailbox will show what it does