Call Forward No Answer to two different phones

[tommyclowers]

I need to forward an extension to two different phones when the original extension isn't answered. I have an idea of how this should happen but might need some hand holding.

Do I just set up a new Hunt group and go from there? Do I do anything with Call Forwarding?

[sarond]

There are few ways you could do this. For a beginner I would just try the below.

Setup a new Ring Group (Hunt Group will not allow phones to ring at the same time) with the members required.
Set original extension to call forward busy/no answer to the ring group. This can be done via Feature Access Codes or via the WebGUI if you have a later version.

[tommyclowers]

I have the ring group setup with the two users who's phones should ring when the original number isn't answered. I have then set the original number to forward the call to the ring group number when no answer internal/external. My problem is that the call only gets forwarded to one of the two phones after 4 rings, sometimes the second phone in the ring group will ring for a half ring before returning to the automated teller.

When its all setup correctly I would like it to go back to the original numbers voicemail if no one in the ring group answers.

[sarond]

Is the ring group set as 'ringall'
Also set the overflow position to the voicemail pilot, it should land in the original extensions mailbox.

[tommyclowers]

Yes the Ring Group Mode is set to Ring all. It almost acts as if one of the numbers in the ring group is set some where else as a call forward but I can't find it. Is there a way to check what groups/settings a number is tied to?