Rerouting - Huntgroups

[seulor]

Hi everybody.

I have a system 3300 Mxe with software release 8.

i incoming call is directed to a hunt group (680) and has one member, if this phone dont answer it is rerouted to anothe huntgroup (685) this hunt group has a multicall as members (3 members in that multicall) if no one here answers it rerouts to a last huntgroup (690) and this group has a multicall as members.

the call rerouting looks like this.

EXT             call rerouting 1:a
680                 4 (points to 685)
685                 5 (points to 690)

hopefull someone understands my picture above

the above do not work. it works between tha first group and the second, but from second to third do not work.


My question is:
Can i do the config as above so the system supports it?

If yes, any ide

[Mattmayn]

Try making the 690 number be the call reroute second alternative for the original number (680 I think you said). You may need to play with some timers to get the desired results but I think that should do what you are wanting.

You could upgrade to a version that has ring groups and use the cascade ring to do the same thing. I think you would need to go to at least 9.0 for that.

[v2win]

In system options check your number of forward hops set it to 10