Hello, I am new to this forum and would like to get some suggestions relating to a problem we are facing.
First, a little background. Our system is used on an offshore oil rig, and is designed for internal calling only. Our original system was a Mitel 3300 MX controller, with a fiber card in Modu 1. This was then connected to our cabinet consisting of a fiber card, Peripheral SW control II card, Power Converter card, PABX, 1 DNI Line, and 4 ONS cards. Phones consist of both standard analog, and Superset 4015, and 4025.
About 2 weeks ago, the digital phones started flashing as when resetting, but they never came back online. It looks as though our MX controller's HDD may have crashed. We sent it out for repair and borrowed a fully functioning 3300 MXe controller from our sister rig with the exact same setup.
However, after installing their controller with our cabinet, we found it would not work. I used the Administrations tool and verified all possible settings, but still I could not get the system to work.
We contacted Marshall Technologies, as they are the vendor for our system. We gave them remote access, but after days of trying, still the system would not work.
So, here are the symptoms:
Digital to digital. Phone rings, person answers but neither party can hear the other.
Digital to analog. Same as above.
Analog to ANY phone. You hear a dial tone, but while dialing, you can hear the button tone, but the dial tone remains.
We have tried several times to update the license. In fact, we contacted Mitel directly and they remotely connected and updated themselves and checked all of our settings. Still, our system is down.
Currently, we can't get a rep out due to scheduling. Has anyone else experienced this problem before? I have pictures of our system should anyone need them.
Thanks for the help.