Call Reroute

[Mattmayn]

I have a multicall appearance that I would like to reroute always in night1 to a phantom set that goes to a VM box. I get "Out of Service" when I assign anything to the reroute always, any reason for this? Any other way to do this?

[ralph]

The only reason you should be getting an out of service when it's forwarded is because it's forwarded to a number that is out of service.
So...
What exactly are you forwarding to?   If you're forwarding to a phantom set, it must also be forwarded to VM.

Ralph

[Mattmayn]

I have the Multicall set up to call reroute always to a phantom set that goes to VM. If I dial the phantom set it works, if I dial the multicall it does not.

[ralph]

Ok, we'll have to dig into the details then.
What is the called number?
What is the phantom number?
What is the VM hunt group number?
What is the Call Rerouting Always option number?  and we're sure the options 'Reroute' for all cases?

Ralph

[Mattmayn]

In order:
5001
258
555
14 which goes to 258, correct.

It works if I build a MB that has the extension of 5001 associated with it and I call reroute to 555. Too bad that isn't how the customer wants the call to be handled. There are multiple DNIS numbers that need to go to this one mailbox.

[ralph]

With the Mitel, the voice mail box that the system wants to use is the number that was dialed.
So I suspect we've got more to deal with than just an out of service phone.
For example, forward 5001 to 258 and 258 to VM, the box it want's to use is 5001.

What version of software are you running?

Ralph

[Mattmayn]

MCD 4.0SP2

[Chakara]

  I think you can use an HCI Reroute hunt group - or phantom ACD path to accomplish this.

-Chak

[ralph]

Try this.
Create a phantom acd group then a phantom ACD pilot.
In the pilot set the path unavailable to voice mail.

Next, in the call rerouting always alternative form, find a blank line and set all to "reroute" to the phantom ACD pilot number.

Next, in the call rerouting assignment form, find the numbers you want to forward and enter the "Call Rerouting Always" index for whatever mode you need. (Day, N1, N2)

Create the mailbox to match the ACD Pilot.
That should be all you need.

Downside to this is there won't be any message waiting indication.

Ralph

[Chakara]

  I wish I remembered the details - but I did something similar to this (working with support) using HCI re-route hunt group.  In the end result we got MWI, but could not access the mailbox without first putting in the mailbox number.

-Chak