Author Topic: What happens after initial recording?  (Read 1860 times)

Offline cholzhauer

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What happens after initial recording?
« on: September 23, 2015, 08:54:09 AM »
Customer calls in, gets the recording of "please wait while we connect your call" then silence.  I would like to play our on hold music at this point, but it seems to me that I don't have that option; I have to play a recording from the autotex recordings.

I'd love to be proven wrong.


Offline cholzhauer

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Re: What happens after initial recording?
« Reply #1 on: September 23, 2015, 09:26:55 AM »
I did some more digging.  It seems that after that recording plays, the application should timeout and go to the destination specified by the timeout.  In this case, it's a hunt group that has on-hold music set and also has an announcement set.  It's my impression that the announcement should play, for whatever reason, isn't

Offline Tech Electronics

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Re: What happens after initial recording?
« Reply #2 on: September 23, 2015, 01:26:46 PM »
cholzhauer,

I'm not sure that I understand where your issue comes in at. Is this a CRA doing a transfer or are they waiting in a HG to be answered?

Thanks,

TE

Offline cholzhauer

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Re: What happens after initial recording?
« Reply #3 on: September 23, 2015, 02:59:59 PM »
They're dumped into a hunt group

Offline Tech Electronics

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Re: What happens after initial recording?
« Reply #4 on: September 23, 2015, 03:51:18 PM »
Cholzhauer,

Well there are locations within CRAs and HG that allow you to determine what plays during certain scenarios.

Thanks,

TE

Offline 619Tech

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Re: What happens after initial recording?
« Reply #5 on: September 25, 2015, 01:44:32 PM »
If you are transferring from an Auto Attendant to a Hunt Group, I believe you need an Extension ID created in Voice Processing for the Hunt Group. Also, the announcement device in the HG does not "play" until the HG's announcement timer expires.


 

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