CRA to send to voicemail?

[cholzhauer]

I'm having a little trouble visualizing this; Currently the callers to the sales line stay in queue until they're answered.  Sales wants to change this to go to a VM box instead.  Do I just change the recall destination to a new CRA that sends it to voicemail?  (Currently the recall is set to the same CRA)

[Tech Electronics]

cholzhauer,

Yes the Recall destination and Timer are what you would use for that scenario. If the VM box is the same as the Hunt Group you can send it directly to Voice Mail if you need it to go to a different mailbox then you will need to create a CRA that times out to the mailbox you want it to go to.

Notes:
1. Every 6 seconds on the Hunt Group timers is one ring if they want it to ring so many times prior to going to voice mail.
2. Remember to remove the default Day and Night Greetings from the CRA so it will go immediately to voice mail without playing a message.

Thanks,

TE

[Kingdomfire]

Just to add, we like to turn off "Auto Attendant Transfer Prompt" on the mailboxes. Just another addition to the lengthy process of leaving a VM!