I've had 4 customers in the last week complain that transfers or direct calls made via pressing DSS/BLF keys, have the transfered call not follow the Call Forwarding or Call Rerouting of a transfered to extension.
Example:
Call rings into me, and I answer it on my phone. If I press the DSS/BLF of extension 212 (which is Call Forward Always to a Cell), it rings 212 instead of to the Cell. If I transfer via the Conf/Transfer key and dial 212, however, it does ring through to the forwarded cell phone.
Same if I were to just call 212. If I press their DSS/BLF, it rings 212 instead of following the forward condition. But if I manually dial 212, it does follow the forwarding.
I'm at a complete loss on this one because the customers that have complained are running different software versions, and Mitel support was unsure as well. So far their only suggestion as been to reboot the systems.