Author Topic: Micollab - Error Fetching the user data  (Read 4039 times)

Offline The Sisco Kid

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Micollab - Error Fetching the user data
« on: September 09, 2015, 06:26:24 AM »
Hi There,

My customer is running a MiCollab 6.0.40.0, the problem I am having is that when I try and edit a user I get an error box saying 'Error fetching user data. There was a problem accessing the Teleworker database'.

It only affects a few users, I have tried rebooting the MiCollab box but that doesnt make any difference. If there is anything else I can try I'd be very grateful.

Cheers
  :) :) :)


Offline johnp

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Re: Micollab - Error Fetching the user data
« Reply #1 on: September 09, 2015, 06:39:56 PM »
It usually means there is a problem with the teleworker setting. I would check both the user and teleworker blade settings for theses users. Record any necessary data and delete in both locations and the re-enable via user and services.


 

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