DND ON,
I do not think your statement is very accurate on what customers are able to be taught, but to be fair and honest it can sometimes be difficult for them in the beginning.
As for DEE not being able to support remote notification I can only assume that you have not used the mobile email address function. Of course they do need to be able to get texts on their phone or that functionality is lost. I also think that remote notification can be adjusted when calling into the mailbox as the user and changing it; although the mailbox has to be setup for that.
To set up Remote Messaging:
1. Access your mailbox as the user.
2. Press 4 to select the Personal Options Menu.
3. Press 5 to select Remote Messaging.
4. Press 1 to set up a primary cascade, or press 2 to set up an alternate cascade.
5. Press 1, and then enter the number (1 to 9) of the level that you want to program. Then
select one of the following options:
To send notifications to a phone number:
• Press 2, and then select one of the following options:
- Press 1 for an extension number, and then enter the number.
- Press 2 or an outside number, and then enter the number.
To send notifications to a pager:
• Press 1.
• Press 2.
6. Press 1 to save the setting.
7. Press 3, and then select one of the following:
• Press 1 for Monday through Friday.
• Press 2 for all days.
• Press 3 to select individual days. You are prompted to press numbers 1 to 7, which
correspond to the days Sunday through Saturday.
8. Press 2. Then enter the times you want the message notification to start and stop. Enter
the times as two digits for the hour and two digits for the minutes (for example, 0900 = 9:00
A.M.). If you are entering the time in a 12-hour format:
• Press 1 for A.M.
• Press 2 for P.M.
If you want to have 24-hour notification, program the starting and ending times to the same
time (for example, enter 0900 for the starting time and 0900 for the ending time).
9. Press 4. Then select one of the following options:
• Press 1 for all messages.
• Press 2 for priority messages only.
10. Press # or hang up to save the settings and exit.
All I am saying is not to overlook an option because it may not seem like a perfect fit for the solution to a problem.
Thanks,
TE