Hi
Our RAD greetings have stopped playing, the ports were on DND but they no longer are. When we call a port directly it just shows as ringing and never answers. Ports keep randomly going back into the DND state as well.
Also our ACD silent monitor is not playing audio. We invoke the facility (*04) and enter the extension number, the display changes to the users name, like it always does, but there is no audio (the COS's are correct).
Not sure if they are both related but they both involve a lack of audio.
Can anyone suggest anything that we as an end user can do?
Thanks in advance
MCD 6.0 SP3