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Author Topic: Have an error message "Main is unplugged"  (Read 4643 times)

Offline jvance

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Have an error message "Main is unplugged"
« on: July 27, 2015, 01:18:14 PM »
Have an error message "Main is unplugged" . Is there a way for the client to fix themselves of do we need to send for a tech?

Thanks.
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Offline 619Tech

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Re: Have an error message "Main is unplugged"
« Reply #1 on: July 27, 2015, 03:55:51 PM »
What is the "Main"? Could be the name of a trunk group that has a PRI out of service. Could be the name of an endpoint. Could be VM disconnected. Can they dial out? Is the operator phone up? Can they access VM?
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Offline DND ON

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Re: Have an error message "Main is unplugged"
« Reply #2 on: July 27, 2015, 04:18:39 PM »
When are they receiving the error?

If it's while trying to place an outbound call, one or more of the main trunk group phone lines is dead from the street.

If it's while dialing an extension, it means that the extension is unplugged or otherwise off-line.
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