VM Multi-Level Auto Attendant Ring Count

[acramer]

Hello All,

Does anyone know how to change the amount of rings before the auto attendant answers. Currently it takes 5 rings and I'd like to reduce it to 1 or 2.

Any insight at all would be greatly appreciated.

Adam C

[bluewhite4]

Without knowing your exact call flow setup, these things are usually controlled via Class of Service options Call Forward No Answer and No Answer Recall.

[ralph]

If you're routing calls directly to the AA then it should answer on 1st ring.
If it's not, then check the COS of your trunks to be sure that it's not expecting caller ID when it's not being delivered.

If you're talking about voice mail rather than AA then it's the no answer timer in the COS of the phone being forwarded.

Ralph

[acramer]

If you're routing calls directly to the AA then it should answer on 1st ring.
If it's not, then check the COS of your trunks to be sure that it's not expecting caller ID when it's not being delivered.

If you're talking about voice mail rather than AA then it's the no answer timer in the COS of the phone being forwarded.

Ralph

Hi Ralph,
thank you for your response.

Our setup is a bit convoluted. I'm a mitel novice at best so I'm not sure why it is this way. we have a direct dial number that is (through system speed calls) directed to an internal number that is a VM Multilevel Auto Attendant. when the number is called (both to the external # or internal #) there are 5 rings before the auto attendant answers to give the caller the menu options. I thought it was a class of service option to change the ring time but I cannot find anywhere to change a class of service for the VM multi-level auto attendant number. Or am I going about it wrong?

[ralph]

Look at the speed dial number and then at the actual number.
I believe that you have to reroute the actual number on an always condition to VM unless it's supposed to give someone an opportunity to answer it first.   My guess is that the actual number is an analog line.  Rerouting it on an always condition should solve the problem.

Ralph

[acramer]

Look at the speed dial number and then at the actual number.
I believe that you have to reroute the actual number on an always condition to VM unless it's supposed to give someone an opportunity to answer it first.   My guess is that the actual number is an analog line.  Rerouting it on an always condition should solve the problem.

Ralph

Hi Ralph.
I don't think I am explaining it clearly, for this I apologize. the number for the VM multi-level auto attendant is xxxx, then I call xxxx internally without any rerouting it rings 5 times before the attendant answers. is there a way to change it?

[x-man]

I wonder if someone has set this up with ACD and Rad's rather than the embedded AA system?

[ralph]

Yes.
Reroute  XXXX on an always condition to VM.  I suspect it's only set up for RNA.

To do this, edit the form "Call Rerouting", look up XXXX and put a 2 in the Day/Night1/Night2 columns.

(This assumes that 2 is programmed to go to VM)

Ralph

[ralph]

I wonder if someone has set this up with ACD and Rad's rather than the embedded AA system?

Ah!  Good point.

acramer, go to maintenance commands and enter "Loc num <XXXX>" and let us know what it says.

Ralph

[acramer]

I wonder if someone has set this up with ACD and Rad's rather than the embedded AA system?

Ah!  Good point.

acramer, go to maintenance commands and enter "Loc num <XXXX>" and let us know what it says.

Ralph

non prime broadcast group

[ralph]

Ok. 
Now go to the Call Rerouting form.   If there isn't a 2 in the 1st 3 columns for <XXXX> put it there.
If there's something other than a 2 we will need to know what it is and what it points to.

Ralph

[acramer]

Ok. 
Now go to the Call Rerouting form.   If there isn't a 2 in the 1st 3 columns for <XXXX> put it there.
If there's something other than a 2 we will need to know what it is and what it points to.

Ralph

the 2 is already configures to reroute to the voicemail number. I'll use 3. how should it be configured?

[ralph]

If 2 is already configured to go to voice mail then there's no need to change it.
Verify that by looking at the "Call Reroute Always" form and be sure it point's to VM.

Ralph

[acramer]

If 2 is already configured to go to voice mail then there's no need to change it.
Verify that by looking at the "Call Reroute Always" form and be sure it point's to VM.

Ralph

Wow, OK I get it now. That worked!!!!!!

Thank you for your help and patience!!