Author Topic: Mitel 5000 - simultaneous ring question  (Read 2737 times)

Offline nrgymover

  • Jr. Member
  • **
  • Posts: 33
  • Country: us
  • Karma: +0/-0
    • View Profile
Mitel 5000 - simultaneous ring question
« on: June 26, 2015, 01:59:16 PM »
Hello,

I’m trying to understand how my Mitel 5000 system rings both users (6467 and 6545) simultaneously.  I know how hunt groups work but this seems different.  It's hard to explain so I have put it into a word doc with pictures.

Patrick


Offline NTEDave

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 502
  • Country: gb
  • Karma: +11/-0
    • View Profile
Re: Mitel 5000 - simultaneous ring question
« Reply #1 on: June 26, 2015, 03:24:05 PM »
In the hunt group these extns must be configured as a List of some kind, either Phone or Hunt Group Member.

Double click the hunt group, double click members, you should see a list in there rather than individual members.

Offline nrgymover

  • Jr. Member
  • **
  • Posts: 33
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Mitel 5000 - simultaneous ring question
« Reply #2 on: June 26, 2015, 04:01:10 PM »
We do have hunt groups and them seem pretty straight forward.  However I cannot find any hunt group that points to both of these users.  I've checked many places but I'm still stumped.  There is also nothing relevant in their 'Devices and Feature Codes > Phone' settings either.

Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: Mitel 5000 - simultaneous ring question
« Reply #3 on: June 26, 2015, 04:10:17 PM »
Two thoughts:

Is there a Secondary Call key on the second phone, showing the first phone.

Is there DEE set up on the first phone, linking it to the second phone?

Offline Tech Electronics

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2984
  • Country: us
  • Karma: +89/-1
    • View Profile
Re: Mitel 5000 - simultaneous ring question
« Reply #4 on: June 26, 2015, 04:50:06 PM »
Nrgymover,

Look under each phones programmable keys and look for a Secondary extension. Also look at their key maps.

Thanks,

TE

Offline nrgymover

  • Jr. Member
  • **
  • Posts: 33
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Mitel 5000 - simultaneous ring question
« Reply #5 on: June 26, 2015, 05:00:20 PM »
Thanks all for your help.  I found my solution.  The setting is actually under 5000 CP > Users > %name% > Dynamic Extension Express



 

Sitemap 1 2 3 4 5 6 7 8 9 10