Hi
I have a setup of 28 5330e phones working on a 3300 mitel system. In this setup i have:-
13 phones on an ACD / IVR (call centre setup) which i have no issue with
15 phones purely used in the office for DDI calls
How do I for example, program a group of DDI phones to be part of a pickup group, and then use the handset to pickup DDI calls. This is an example of what i want to achieve:-
three desks with extn = 2576, 2579, 2590
phone rings on desk 2576 but person has gone to make a cup of tea, person using 2579 uses their handset to pickup this call.
The system i'm using is yoursite explorer version 6.0.2.
grateful for any assistance.
thanks
Jono