I have customer who's 3300 is out of warranty. They want to upgrade to 9.0 from 7.1. We called and were told that all they needed to do was purchase software assurance, we apply it to their AMC record, and they'd be good to go. However, when I try to apply it to their AMC record, it returns the following error: " 1 Failed due to - Assignment Error - This product requires active ('Access to all 3300 software versions','3300ICP Re-enlist') settings(s)"
Anyone ever see this, or was customer/pre-sales support wrong about what we had to do?