I'm currently running a 3300 controller with UCA (MiCollab) v6.0.422.0 and am trying to configure the preferential contacts on a particular status.
Basically I want to be able to forward all calls to voicemail except my team - I still want to receive calls from them.
I know that preferential contacts don't work without "Desk phone" being selected in the "Send my calls to" so I have ticked that.
I then applied a preferential contact rule to "everyone"; send to: Voicemail; condition: immediately. I then tested calling my deskphone and it rings - there is no forward at all.
I have also tried placing a specific extension to divert to another extension as a test, same deal the preferential contacts are ignored.
I suspect that there is a COS somewhere that I have not enabled that is required to allow the preferential contacts but I don't know what it is.
Has anyone else had this issue, or ideally does anyone know how to fix it?
Regards
Luke
