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Author Topic: ACD ID is locked  (Read 5252 times)

Offline Lanham10001

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ACD ID is locked
« on: May 27, 2015, 11:57:21 AM »
How can I unlock the ACD that is locked. ?

thank you,

Paul
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Offline ralph

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Re: ACD ID is locked
« Reply #1 on: May 27, 2015, 04:25:43 PM »
I'm not sure I understand what the problem is.
What do you mean when you say that an ACD is locked?

Ralph
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Offline johnp

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Re: ACD ID is locked
« Reply #2 on: May 27, 2015, 09:57:04 PM »
Hang up the phone
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Offline Lanham10001

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Re: ACD ID is locked
« Reply #3 on: May 28, 2015, 08:39:28 AM »
sorry... when trying to login with ID, it is saying used by 5001
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Offline ralph

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Re: ACD ID is locked
« Reply #4 on: May 28, 2015, 09:10:48 AM »
Dial extension 5001 and tell them to log out and log back in with their correct agent ID.

Ralph
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Offline Lanham10001

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Re: ACD ID is locked
« Reply #5 on: May 28, 2015, 09:34:47 AM »
5001 is voice mail... she logged into it and logged out and still saying when try login to ACD user ID is used by 5001. our admin has created another ACD for the user and it is showing invalid PIN..I am trying to reset that and see if that works.
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Offline ralph

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Re: ACD ID is locked
« Reply #6 on: May 28, 2015, 09:58:35 AM »
Try using the maint command LOCATE AGENT_ID 5001

Ralph
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Offline Lanham10001

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Re: ACD ID is locked
« Reply #7 on: May 28, 2015, 11:52:22 AM »
thanks Ralph. it is another extension setup for the same user and it looks the ACD is connected with this perhaps? ext 5001 is not the voicemail and not sure if I can just delete it out. waiting for our vendor to contact us (not Mitel, it is a 3rd party vendor).

when dial 5001, goes to voicemail and ask to enter mailbox number....
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Offline ralph

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Re: ACD ID is locked
« Reply #8 on: May 28, 2015, 01:37:50 PM »
I'm not sure if this will work but try "Busy Reset 5001" to see if that logs out the user.

Ralph
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Offline Lanham10001

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Re: ACD ID is locked
« Reply #9 on: May 29, 2015, 11:17:55 AM »
ACD id was locked at an extension and the phone has taken off the system... had to setup a new phone and point to ext 5001 where ACD was still logged on... logged out of the ACD from this ext and she is able to login to her ACD user at another extension...  thanks Ralph for your help.
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