Author Topic: UC server error attempting to remove a phone number  (Read 2815 times)

Offline mpmcquade

  • Contributer
  • *
  • Posts: 23
  • Country: us
  • Karma: +0/-0
    • View Profile
UC server error attempting to remove a phone number
« on: May 19, 2015, 10:40:36 AM »
I'm receiving the following error when attempting to delete a number from the "Phone Numbers" section on the Account Details page under UC Server configuration:

The page has errors. Please correct the errors and try again.
* destinationId: 2122 with number:3224 is used by an AccountStatus

I'm at a loss as to where to look for removing/correcting the AccountStatus issue relayed by the message.  The 3224 is a valid DN on the system (3300 controller and MAS/UC server) but I'm not sure what is meant by "used by an AccountStatus."  Any assistance would be appreciated.
 


Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2209
  • Country: us
  • Karma: +67/-0
    • View Profile
Re: UC server error attempting to remove a phone number
« Reply #1 on: May 19, 2015, 04:14:28 PM »
Go to the statuses and find which one(s) have that number as a destination and change them

Offline mpmcquade

  • Contributer
  • *
  • Posts: 23
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: UC server error attempting to remove a phone number
« Reply #2 on: May 19, 2015, 05:16:10 PM »
Thanks for the reply johnp.  Were do I go to check the statuses?  MCD?  UC Server configuration?  MAS?

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2209
  • Country: us
  • Karma: +67/-0
    • View Profile
Re: UC server error attempting to remove a phone number
« Reply #3 on: May 19, 2015, 08:42:35 PM »
At users pc running the client. That is where the settings are made that get sent back to the server.

Offline mpmcquade

  • Contributer
  • *
  • Posts: 23
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: UC server error attempting to remove a phone number
« Reply #4 on: May 20, 2015, 10:29:08 AM »
Thanks again, johnp!  That did the trick.


 

Sitemap 1 2 3 4 5 6 7 8 9 10