I have a user that works primarily in one department but will occasionally fill in in another department as an ACD agent on a different extension. Is there a way to utilize the UCA desktop client for both and have presence indicated based on which extension the user is logged in at? I have a mas /uca server (version 5.0.216) with UCA client version 6.0.220. My controller is 3300 running 6.0 SP 3.
