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Author Topic: 5330 with wireless handset trying to send flash hook when answering call  (Read 1855 times)

Offline berkley

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5330 with wireless handset trying to send flash hook when answering call
« on: May 16, 2015, 03:39:03 PM »
I have a mitel 5000 with 5330 ip keysets. Currently, I have four with wireless handsets installed. All four try to do a flash hook when a call rings the extension. When the extension rings, and you lift the handset it says flash hook disallowed. Then a f shows in the display and the call is connected.

Any help would be appreciated.
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Offline acejavelin

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Re: 5330 with wireless handset trying to send flash hook when answering call
« Reply #1 on: May 16, 2015, 03:53:57 PM »
All four are doing this?!?!

Is there anything programmed in the House Phone field in each phone?
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Offline DND ON

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Re: 5330 with wireless handset trying to send flash hook when answering call
« Reply #2 on: May 16, 2015, 04:17:32 PM »
Reseat the module on the back of the phone.
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Offline berkley

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Re: 5330 with wireless handset trying to send flash hook when answering call
« Reply #3 on: May 17, 2015, 12:09:51 PM »
Ill check the house phone. Also will reseat them. Thanks. Ill let you know what I find.
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Offline Tech Electronics

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Re: 5330 with wireless handset trying to send flash hook when answering call
« Reply #4 on: May 17, 2015, 06:55:29 PM »
Berkley,

This is a known issue in early versions of 6.0 and was fixed in later versions, but I can't remember which on off the top of my head. Just take the customer to the latest version of 6.0 and your problem will go away.

Thanks,

TE
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