markdevoll,
1. Check the outgoing extension for the phones, they must be set to use ARS, not direct trunk group select. This is under each phones Associated Extension. System > Devices and Feature Codes > Phones > {phone} > Associated Extensions > Outgoing Extension: This has to be the ARS FAC [Default: 92000].
2. Make sure the home area code(s) are listed in the home area code table under numbering plan. System > Numbering Plan > Area Codes: Make sure all of your local area codes are in there.
3. Make sure that the Home Area Code(s) are not Restricted under User Group 1 under Numbering Plan. System > Numbering Plan > User Groups > 1: Move your area codes from Restricted to Allowed; this is done through dragging and dropping from one list to the other.
NOTE: You do not need to add any stations to User Group 1, unless you actually want to do some sort of Toll Restriction.
Thanks,
TE
