Hi all -
We did an upgrade from 6 to 7.0 SP1 PR1 last week. We had some major issues at first relating to zones, tenanting, and such, but we've found workarounds for most.
There are still some issues I've been trying to wrap my head around, so just looking all over -
I found we have an extension (or user, I suppose) 199 that, to my knowledge, was never created, or at least not intentionally created. It says there are no users associated with this phone. I get that's possible - an extension isn't necessarily a phone. However, when I try to delete it the entry, it first asks if I want to delete the phone, then I click yes, and I get a dialog that says "Unable to delete: The record is not found."
If it isn't found, why is it in the extension list in the first place? I gather there could just be some database corruption, and that is concerning. Not only would that explain some of the other weird stuff I'm seeing, but also could be the beginnings of a full meltdown.
So, any idea how to delete the mystery phone? (even better if there's a way to actually determine any database corruption...)
Thanks in advance!
-dg