Hey I had this strange thing happen. Maybe someone can shed some light. I do not want to complain about Mitel vendors/resellers/ whatever, but I am just laying out the facts...
We installed a 3300 system about 2 years ago. From the start the installer changed the default password and did not give us the password. We tried in vain to get it and everntually the system was locked out. I am sure you guys are familiar with being locked out of a mitel 3300. Finally after months with going back and forth with our reseller they ate the cost of Mitel unlocking it and we were given some password. It did have root access so that is fine.
(I know you guys that do this for a liviing, actual techs I mean. Might disagree with me. I am an end user I guess. Not sure where everyone falls on this forum. I am not certified by Mitel or have ever had any formal training from Mitel. I still want to have access to what I am buying even though someone else is supporting it. But more and more I find myself supporting it and only...well that is a long post I will not get into right now)
Back to the story. We have not had to log into this system for a while since it was running hunky-dory! Then we had some problems, dead air when calling in and not being able to dial out. Sounds more like a line problem, but our reseller sent a ticket to the local vendor to investigate. The system has analog lines by the way. So the tech goes out, he is not able to log into the system becasue it is not the default. So he leaves. Next day I follow up and have to send them back over there. At this point I log into the system poke around. I do not see anything wrong so I wait. Next day tech gets there and says I cant login! I had previously provided the same credentials I used to login the day before. Still he was not able to log in?
Has anyone ever had a password get corrupt? I have another non-root account that I am still able to login with. What can I look at to see if the password was changed?
Any suggestions?
Carlos