have 3300 cx controller w/ PRI
we have DID number 823-****, from there the number in the system gets stripped a number and a 6 added to it.. so in system speed calls I have the DID number going to a hunt group number..
calls ring in during the day, currently we have the routing for night 1 and 2 to voicemail for after hours..
I want to setup so night 2 can be sent to an outside 800 number..
I have tried having night 2 to reroute to a menu node voicemail so I can add the transfer extension to the node - does not work
I have tried having night 2 reroute to a system speed call number that has the outside number as the actual number - does not work
I have tried having night 2 reroute to an analog extension that has a menu node mailbox attached to it - does not work
Here is alittle more info on how are system works if it helps..
I currently have a DID extension for my office setup.. if calls are sent to my actual extension number with forwarding on I can get the calls on my cellphone.. if calls ring the DID number to reach me when forwarding is on the call will not forward to my cellphone but says the number is unreachable blah blah message..
so this is related to my main issue above I think in how maybe its just not capable of calling main DID -> forwarding to outside number
suggestions help comments greatly appreciated.. hitting my head on the wall on this one. thanks