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Author Topic: Call Pickup Question  (Read 1788 times)

Offline bluewhite4

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Call Pickup Question
« on: March 11, 2015, 12:03:43 PM »
Found this, http://mitelforums.com/forum/index.php?topic=3924.msg16567#msg16567, by NTEDave.

My question is, is the pickup possible for an IC call that doesn't ring but instead comes over the speakerphone?

My guess is no since the system probably considers that call answered.

Thanks!
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Offline dwayneg

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Re: Call Pickup Question
« Reply #1 on: March 11, 2015, 01:02:54 PM »
You are correct, can't pick up an answered call.  Same would be true if you answered the handset, can't pick up unless call is on hold or ringing.
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Offline NTEDave

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Re: Call Pickup Question
« Reply #2 on: March 12, 2015, 07:44:11 PM »
You could use the barge and steal features, never used them myself but I'm assuming this would work.
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Offline Tech Electronics

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Re: Call Pickup Question
« Reply #3 on: March 13, 2015, 11:27:23 AM »
NTEDave,

Those features are only for a Supervisor of a Hunt Group against that groups members.

Thanks,

TE
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